Flutel Service Terms

REFUND POLICY & DISPUTE RESOLUTION

1. No Refund on Active Services

Due to the nature of digital goods and cloud computing resources (SaaS/IaaS), all payments made to Flutel LLC are final and non-refundable. By completing the payment, the Customer acknowledges that:

• Instant Consumption: System resources (CPU, RAM, Storage, Bandwidth) are allocated and reserved immediately upon service activation.

• Irrevocability: Digital services cannot be “returned” or “restocked” once provisioned.

• Usage: Any service status indicating “Active” or showing usage logs (IP access, traffic generation) confirms that the service has been successfully delivered.

2. Automatic Renewal & Cancellation Responsibility

Services are provided on a subscription basis and will automatically renew until cancelled.

• It is the sole responsibility of the Customer to cancel the service via the Client Area prior to the renewal date.

• Non-usage of the service, failure to log in, or forgetting to cancel does NOT entitle the Customer to a refund for the renewed period.

3. Chargebacks and Payment Disputes

We take payment disputes (Chargebacks) seriously. If a dispute is initiated with a payment provider (e.g., Stripe, PayPal, Bank) for a valid service:

• Immediate Suspension: All services associated with the Customer account will be immediately suspended to prevent further resource consumption.

• Evidence Submission: We will submit full access logs, IP history, and this accepted Terms of Service agreement to the bank as evidence of service consumption.

• Permanent Ban: Customers who file fraudulent disputes (Friendly Fraud) will be permanently blacklisted from our platform and reported to industry fraud prevention databases.